Refund policy

Tngo Return & Refund Policy

Thank you for shopping at Tngo. Our goal is to ensure complete customer satisfaction. This policy provides clarity on returns, refunds, and replacements, ensuring a hassle-free shopping experience.

Size Guidance:

  • We provide a detailed size chart with clear instructions to help you pick the correct size.
  • For jacket purchases, we have a size assistance tool labeled "Need help picking your size?" where customers can specify their chest sizes to help us get our customers the best fit.
  • As we strive to minimize returns and replacements, customers are responsible for inaccuracies in size selection based on the guidance provided. 

1. Return Policy:

  • Customers have 5 days from the receipt of their item to request a return.
  • The item must be unused, in its original condition, with all tags, labels, accessories, and packaging intact.
  • To initiate a return, contact us at sales@tngo.co with your order number and reason for the return. Unauthorized returns will not be accepted.

2. Eligibility & Exceptions:

  • Custom-made or personalized products may not be eligible for return. Such exceptions will be clearly stated on the product page.
  • Items returned without prior approval or not in their original condition may be rejected.

3. Return Shipping:

  • Customers bear the return shipping costs, unless the return stems from a defective or incorrect item.
  • Use a trackable shipping service and retain postage proof. We're not liable for lost returns.
  • Properly package items to avoid transit damage.

4. Refunds:

  • Refunds use the original payment method.
  • Account for a processing time of up to 10 days, varying by your financial institution.
  • Original shipping costs included in the product price are non-refundable and range between USD 50 to USD 90 or 15% to 25% of the product's price.
  • A 15% restocking fee will be deducted from the refund amount.

5. Exchanges:

  • Indicate exchange preferences when reaching out. Subject to availability, if unavailable, we'll offer a refund or alternatives.

6. Replacements due to Customer Errors:

  • Should a replacement be sought because of an error on the customer's part, a shipping charge ranging from USD 50 to USD 90 or 15% to 25% of the product's price applies for the replacement.
  • The exact charge depends on the destination, weight, dimensions, or product value.
  • It's imperative to consult product details and size guides to minimize errors.

7. Damaged/Incorrect Items:

  • Report damaged or wrong items immediately. We'll arrange a cost-free replacement.

8. Third-party Purchases:

  • This policy applies only to direct purchases from Tngo. For third-party purchases, refer to their specific policies.

9. Amendments:

  • We may periodically update this policy. Any changes will be reflected on our website.

For further queries or assistance, reach out to our dedicated customer support at sales@tngo.co. Your delightful shopping experience at Tngo is our utmost priority.