Alameda
Alameda
Jacob & Isaac
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- Genuine Cow Leather
- Made to Order
- Chunky Rubber Sole
- Processing Time: 10 to 14 working days
- Delivery Time: 3 to 6 working days
Material
Material
Genuine Leather
Care Instructions
Care Instructions
1. Cleaning:
- Regularly wipe off dust and dirt using a soft, damp cloth.
- Use a leather-specific cleaner to remove tougher stains or marks. Follow the product's instructions and test it on a small, inconspicuous area first.
- Avoid using excessive water, as it can damage the leather. If your shoes get wet, stuff them with newspaper to absorb moisture and allow them to dry at room temperature. Avoid direct heat sources like heaters or sunlight.
2. Conditioning:
- Leather can dry out and lose its natural oils over time, leading to cracks. Use a leather conditioner to replenish these oils and maintain the leather's suppleness.
- Apply the conditioner in a thin, even layer and let it sit for a few minutes. Then, gently wipe off any excess with a clean cloth.
3. Polishing:
- Polishing leather shoes not only adds shine but also provides a protective layer. Choose a shoe polish that matches the color of your shoes.
- Apply a small amount of polish using a soft cloth or a polishing brush. Buff the shoes in circular motions for a nice shine. Allow the polish to dry before wearing the shoes.
4. Protection:
- Use a water repellent or waterproof spray specifically designed for leather shoes. This helps protect them from moisture and stains.
- If you're not wearing your leather shoes regularly, store them in a cool, dry place. Use shoe trees or stuff them with tissue paper to help maintain their shape.
5. Brushing:
- Use a soft-bristle brush to remove dust and debris from your shoes before cleaning or conditioning them. This helps prevent scratches during the cleaning process.
6. Avoid Direct Sunlight and Heat:
- Prolonged exposure to sunlight and heat can cause leather to fade, dry out, and crack. Store your shoes away from direct sunlight and heat sources.
7. Rotation:
- If possible, rotate your leather shoes with other pairs to allow them to rest and maintain their shape. Wearing the same pair every day can cause excessive wear.
8. Professional Care:
- If your leather shoes have deep stains, scuffs, or significant damage, consider taking them to a professional shoe repair shop for restoration.
Remember that different types of leather (e.g., full-grain, top-grain, suede) might require slightly different care approaches, so always refer to the manufacturer's care instructions if available. Regular care not only keeps your leather shoes looking good but also ensures their longevity and comfort.
Shipping & Returns
Shipping & Returns
1. Shipping Methods:
- We offer reliable and reputable shipping carriers to ensure your order reaches you safely and efficiently.
- The available shipping methods may vary depending on your location and the specific item(s) in your order.
2. Processing Time:
- For in-stock items, please allow up to 2 to 4 business days for order processing before shipment.
- Made-to-order items require additional time for production. The minimum production time is 5 to 15 days, and this timeframe may vary depending on the complexity of the item and current order volume.
3. Estimated Delivery Time:
- Once your order has been processed and shipped, the estimated delivery time is as follows:
- In-Stock Items: 2 to 6 business days for delivery, depending on your location and shipping method.
- Made-to-Order Items: A minimum of 2 to 6 business days for delivery, in addition to the production time. Please note that this is a minimum estimate, and actual delivery times may vary.
4. International Shipping:
- We offer worldwide shipping to accommodate our global customer base.
- Customs, duties, and taxes may be applicable to international orders and are the responsibility of the recipient. Please check with your local customs office for more information regarding any potential fees.
5. Shipment Tracking:
- Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package.
- You can conveniently track the progress of your shipment through our website or by contacting our customer support team.
6. Liability:
- Tngo shall not be held liable for any delays in delivery or failure to deliver due to circumstances beyond our control, including but not limited to natural disasters, strikes, customs delays, or any other unforeseen events.
- We are not responsible for any customs duties, taxes, or fees imposed by the destination country.
- Tngo is not liable for any loss, damage, or theft that may occur during the shipping process. However, we will work with you and the shipping carrier to resolve any issues to the best of our abilities.
7. Address Accuracy:
- It is the customer's responsibility to provide accurate and complete shipping information at the time of placing the order. Tngo is not responsible for any delays or failed deliveries resulting from incorrect or incomplete address details.
8. Order Splitting:
- In certain cases, your order may be split into multiple shipments if it includes both in-stock and made-to-order items. This is done to ensure the fastest possible delivery of available items.
Please note that this Shipping Policy is subject to change without prior notice. Any updates or modifications will be posted on our website.
If you have any questions or require further assistance regarding our shipping policy, please do not hesitate to contact our customer support team. We are here to provide you with a seamless and enjoyable shopping experience.
Please note our delivery time is typically higher than some of the order businesses due to complexity of our business.
Causes for higher delivery time:
-Tngo offers products from different renowned leather brands from all around the world which may occasionally cause higher delivery time depending of shipping location & your delivery address.
-Sometimes the brands we work with may require higher delivery / processing time due to unforeseen circumstances or public holidays.
-Some items on our website are labelled are made-to-order which requires higher delivery time
For Replacement and Refund Policy Visit https://tngo.co/policies/refund-policy
